Shipping policy

SHIPPING POLICY

1. Order Processing Time

All orders are processed within:

1–3 business days from the date of order confirmation.

Orders placed on:

Weekends
Public holidays

Will be processed on the next working day.

2. Shipping Timeline

Estimated delivery timelines:

Location	Delivery Time
Metro Cities	2–4 business days
Tier 2 Cities	3–6 business days
Remote Areas	5–8 business days

Delivery timelines are estimates and may vary due to:

Courier delays
Weather conditions
Local restrictions

3. Shipping Charges

Shipping charges are calculated:

At checkout OR
Based on order value

We may offer:

✔ Free shipping on select orders
✔ Promotional shipping offers

4. Dispatch Confirmation

Once your order is shipped, you will receive:

Tracking details via Email / SMS / WhatsApp

Customers can track their shipment using the provided tracking link.

5. Delivery Attempts

Our logistics partners will attempt delivery up to 2 times.

If unsuccessful:

Shipment may be returned to us
Re-shipping charges may apply

6. Incorrect Address

Customers are responsible for providing:

✔ Accurate shipping details

We are not responsible for delays or non-delivery due to incorrect address.

7. Damaged Shipments

If the package appears:

Tampered
Leaking
Physically damaged

Please:

✔ Refuse delivery OR
✔ Record an unboxing video

Notify us within 24 hours with photos/videos.

8. Delays Beyond Control

We are not liable for delays caused by:

Natural events
Transport strikes
Government restrictions
Force majeure events

9. Delivery Completion

Order is considered delivered when:

Received by customer OR
Received by security / reception / family member

10. Temperature Sensitivity

Some beverages may require:

Refrigeration after delivery

Customers must store products as instructed.

We are not liable for spoilage due to delayed refrigeration.

11. Contact Us

For shipping-related queries:

📧 Email: sales@artos.in
📱 Phone/WhatsApp: +91 8712242359