Refund policy

RETURN & REFUND POLICY

1. Nature of Product

As we sell consumable beverage products, returns are accepted only under specific conditions to ensure safety, hygiene, and quality standards.

2. Eligible Return Conditions

We accept returns or offer refunds/replacements only if:

Product is damaged during transit
Product received is leaking
Product delivered is incorrect
Product is expired at the time of delivery

To qualify, customers must:

✔ Notify us within 48 hours of delivery
✔ Share clear photos/videos of the issue
✔ Provide Order ID

Requests made beyond 48 hours may not be eligible.

3. Non-Returnable Situations

We do not accept returns for:

Change of mind
Taste preference
Minor packaging dents
Improper storage after delivery
Delay in consumption
Opened or partially consumed products (unless damaged on arrival)

4. Replacement Policy

Eligible cases will receive:

Replacement of the same product OR
Store credit OR
Refund

Decision will be based on product availability and nature of issue.

5. Refund Process

Once approved:

Refunds will be processed within 5–7 working days
Refunds will be issued to the original payment method

For COD orders:
Refunds will be processed via bank transfer / UPI

6. Return Pickup

If required:

Pickup will be arranged by us
Product must be kept in original packaging

In some cases, photo verification may suffice without return pickup.

7. Storage Responsibility

Once delivered, customers are responsible for:

Refrigeration (if required)
Proper storage
Consumption before expiry

Refunds will not be issued for spoilage due to improper storage.

8. Shipping Charges

Shipping charges are non-refundable
In case of damaged/wrong product, we bear replacement shipping

9. Cancellation Policy

Orders can be cancelled:

Before dispatch only

Once shipped, cancellation is not possible due to product sensitivity.

10. Contact for Claims

To request return/refund:

📧 Email: sales@artos.in

Please include:

Order ID
Issue details
Supporting photos